Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Power drill (optional)
- Wall mount kit (if wall mounting)
Step-by-Step Installation
- Unbox and Inspect: Carefully unbox the TV and check for any damage. Remove all protective films and packaging materials.
- Attach TV Stand: If using the included stand, attach it to the TV base using the provided screws and screwdriver.
- Choose Location: Select a stable, level surface with proper ventilation and away from direct sunlight.
- Connect Power: Plug the power cord into a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables, USB devices, antenna/cable, and other peripherals to appropriate ports.
- Initial Setup: Turn on the TV and follow the on-screen setup wizard to configure language, network, and account settings.
- Wall Mounting: If wall mounting, use a VESA compatible mount and ensure proper wall support for the TV's weight.
Specifications
| Model Series | 65U7G |
| Display Type | QLED 4K ULED |
| Screen Size | 65 inches |
| Resolution | 3840 x 2160 (4K Ultra HD) |
| Refresh Rate | 120Hz Native |
| Smart Platform | VIDAA U6.0 |
| HDR Support | Dolby Vision, HDR10, HLG |
| Audio Output | 20W (2x10W) |
| Connectivity | Wi-Fi, Bluetooth 5.0, Ethernet |
| Ports | 4x HDMI 2.1, 2x USB, Optical Audio, Ethernet |
| Dimensions (with stand) | 144.8 x 92.1 x 31.5 cm |
| Weight | 23.6 kg (with stand) |
| Power Consumption | 130W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on QLED panel
- Extended Coverage: Optional extended warranty available
For warranty service, contact Hisense Customer Service at 1-888-935-8880 or visit Hisense.com
Key Features
Quantum Dot Color
QLED technology delivers over a billion rich colors with exceptional brightness and color accuracy for a truly immersive viewing experience.
Full Array Local Dimming
Precise backlight control with multiple dimming zones delivers deep blacks and bright whites simultaneously for superior contrast ratio.
Dolby Vision & Atmos
Experience cinema-quality visuals and immersive sound with support for Dolby Vision HDR and Dolby Atmos audio technologies.
Game Mode Pro
Auto Low Latency Mode, Variable Refresh Rate, and dedicated game settings provide smooth, responsive gaming with reduced input lag.
Voice Control
Built-in Google Assistant and Amazon Alexa compatibility allows for hands-free control of your TV and smart home devices.
Smart Connectivity
Seamlessly connect and stream content from your mobile devices using built-in screen mirroring and casting capabilities.
VIDAA U6.0 Smart Platform Features
Streaming Apps
Access to Netflix, YouTube, Prime Video, Disney+ and all major streaming services
Free Live TV
Built-in free live TV channels with no subscription required
Universal Search
Search across all apps and live TV to find your favorite content quickly
Personalized Home
Customizable home screen with your favorite apps and content recommendations
Multi-account Support
Create individual profiles for personalized content recommendations
Regular Updates
Automatic software updates with new features and security improvements
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries | Check power connection, replace remote batteries, try power button on TV |
| No picture/sound | Input source, cable connections | Check input source selection, verify cable connections, restart TV |
| Wi-Fi connection issues | Network settings, router problems | Check network password, restart router, move closer to router |
| Remote not working | Batteries, IR sensor obstruction | Replace batteries, ensure clear path to IR sensor, pair remote again |
| Apps not loading | Internet connection, app cache | Check internet speed, clear app cache, update apps |
| Picture quality issues | Settings, source quality, cables | Adjust picture settings, check source quality, use high-speed HDMI cables |
Common Error Codes
- E001: Power supply issue - Check power connection and outlet
- E101: Network connection failed - Check Wi-Fi/Ethernet connection
- E202: Software update failed - Retry update with stable internet
- E305: HDMI connection error - Check HDMI cable and source device
- E401: Audio system error - Check audio settings and connections
- E505: System memory full - Clear cache and unused apps
Manual Downloads
Current Model Manuals
65U7G
65" QLED ULED 4K Smart TV
55U7G
55" QLED ULED 4K Smart TV
75U8G
75" QLED ULED 4K Smart TV
85U9G
85" QLED ULED 8K Smart TV
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