Network Selection Guide
Requirements:
- Active SIM card
- Network coverage in your area
- Proper APN settings
- Network unlock code (if applicable)
- Wi-Fi connectivity for initial setup
Step-by-Step Network Configuration
- Insert SIM Card: Power off the phone, insert your SIM card into the designated slot, and power on the device.
- Access Network Settings: Go to Settings > Network & Internet > Mobile Network.
- Select Network Operator: Choose "Network operators" and select "Search networks" to view available carriers.
- Choose Preferred Network: Select your desired network operator from the list of available networks.
- Configure APN Settings: Access Access Point Names (APN) and enter the settings provided by your carrier.
- Enable Data Roaming: If traveling, enable data roaming to use networks outside your home coverage area.
- Test Connection: Make a test call and browse the internet to verify network connectivity.
Specifications
| Model Series | Hisense Smartphone Series |
| Network Technology | 2G, 3G, 4G LTE, 5G (model dependent) |
| SIM Type | Nano-SIM / eSIM (model dependent) |
| Supported Bands | GSM 850/900/1800/1900, LTE Bands 1,3,5,7,8,20,28,38,40 |
| Wi-Fi Standards | 802.11 a/b/g/n/ac/ax |
| Bluetooth | Bluetooth 5.0 with A2DP, LE |
| GPS | GPS, GLONASS, Galileo, BeiDou |
| NFC | Yes (model dependent) |
| VoLTE Support | Yes |
| Wi-Fi Calling | Supported |
| Hotspot | Mobile hotspot up to 10 devices |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Warranty: Optional 2-year extension available
- Software Support: 2 years of Android updates
For warranty service, contact Hisense Customer Service at 1-800- HISENSE or visit Hisense.com
Network Features
Dual SIM Support
Manage two different phone numbers on one device with dual SIM capability, allowing you to separate work and personal calls or use local and international SIMs simultaneously.
5G Connectivity
Experience ultra-fast download speeds and low latency with 5G network support, enabling seamless streaming, gaming, and video calling.
Smart Network Switching
Automatically switches between available networks to maintain the strongest connection, ensuring uninterrupted service during movement or in areas with variable coverage.
Wi-Fi 6 Support
The latest Wi-Fi 6 technology provides faster speeds, better performance in crowded areas, and improved battery efficiency when connected to compatible routers.
VoLTE & VoWiFi
Crystal clear voice calls over LTE networks and the ability to make calls over Wi-Fi when cellular signal is weak, ensuring you're always connected.
Data Saver Mode
Intelligently manages background data usage and restricts data-heavy activities when you're approaching your monthly data limit.
Network Modes Explained
2G Network
Basic voice and text services with extended battery life and wide coverage area
3G Network
Enhanced data speeds for basic internet browsing and video streaming
4G LTE
High-speed data for HD video streaming, online gaming, and fast downloads
5G Network
Ultra-fast connectivity for 4K streaming, cloud gaming, and instant downloads
Auto Network
Automatically selects the best available network based on signal strength and speed
Manual Selection
Manually choose specific network operators for better control over connectivity
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No network signal | SIM not inserted properly, network outage, airplane mode enabled | Reinsert SIM, check network coverage, disable airplane mode |
| Can't make/receive calls | Network settings incorrect, call barring enabled, account issues | Reset network settings, check call barring settings, contact carrier |
| Slow internet speed | Network congestion, poor signal, background apps consuming data | Move to better signal area, close background apps, restart phone |
| Phone not connecting to Wi-Fi | Incorrect password, router issues, Wi-Fi disabled | Verify password, restart router, enable Wi-Fi |
| Frequent call drops | Weak signal, network switching, software issues | Move to better coverage area, update software, reset network settings |
| Mobile data not working | Data disabled, APN settings incorrect, data limit reached | Enable mobile data, check APN settings, verify data plan |
Error Codes
- No Service: Network unavailable - Check SIM card and network coverage
- Emergency Calls Only: Network registration failed - Contact carrier for assistance
- Invalid SIM: SIM card error - Reinsert SIM or contact carrier for replacement
- Network Locked: Phone locked to carrier - Enter unlock code or contact original carrier
- APN Error: Internet connection issue - Verify and update APN settings
- Roaming Error: International network issue - Enable data roaming or contact carrier
Manual Downloads
Current Model Manuals
Hisense A9
E-Ink Smartphone
Hisense H60
5G Smartphone
Hisense U30
Budget Smartphone
Hisense F28
4G LTE Phone
Popular Previous Models
Hisense A5 Pro
E-Ink Color Phone
Hisense H50
Mid-range Smartphone
Hisense U20
4G Smartphone
Hisense F23
Basic Smartphone