Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Power drill (for wall mounting)
Step-by-Step Setup
- Unbox and Inspect: Carefully unbox the TV and remove all packaging materials. Check for any visible damage.
- Attach Stand: If using the stand, attach it to the TV base using the provided screws and tools.
- Choose Location: Place on a stable, flat surface or mount on wall using VESA 400x400 compatible mount.
- Connect Power: Connect the power cord to the TV and plug into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, or sound systems.
- Antenna/Cable Connection: Connect your antenna or cable box to the TV input.
- Initial Setup: Turn on TV and follow on-screen instructions for language, WiFi, and account setup.
Specifications
| Model Series | 65U7G |
| Display Type | QLED 4K ULED |
| Screen Size | 65 inches |
| Resolution | 3840 x 2160 (4K Ultra HD) |
| Refresh Rate | 120Hz Native |
| HDR Support | Dolby Vision, HDR10, HLG |
| Smart Platform | Google TV with Google Assistant |
| Connectivity | WiFi 6, Bluetooth 5.0, Ethernet |
| Ports | 4x HDMI 2.1, 2x USB, Optical Audio, Ethernet |
| Dimensions (with stand) | 144.8 x 92.1 x 31.2 cm |
| Weight (with stand) | 23.6 kg |
| Power Consumption | 130W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on QLED panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Hisense Customer Service at 1-888-935-8880 or visit Hisense.com
Key Features
Quantum Dot Color
QLED technology delivers over a billion rich colors with exceptional brightness and color accuracy for a truly immersive viewing experience.
Full Array Local Dimming
Precise backlight control with multiple dimming zones delivers deep blacks and bright whites simultaneously for superior contrast.
Dolby Vision & Atmos
Experience breathtaking visuals with Dolby Vision HDR and immersive sound with Dolby Atmos for cinema-like entertainment at home.
Google TV Integration
Access all your favorite streaming apps, live TV, and personalized recommendations in one place with the intuitive Google TV interface.
Game Mode Pro
Auto Low Latency Mode, VRR, and 120Hz refresh rate provide smooth, responsive gaming with reduced input lag.
Voice Control
Built-in Google Assistant allows you to control your TV, search content, and smart home devices using just your voice.
Smart Features Explained
Google Assistant
Voice control for TV functions, content search, and smart home device control
Chromecast Built-in
Cast content directly from your mobile devices to the TV screen
Apple AirPlay 2
Stream content from Apple devices including iPhone, iPad, and Mac
Works with Alexa
Compatible with Amazon Alexa for voice control through Echo devices
Screen Mirroring
Mirror your smartphone, tablet, or computer screen to the TV
Multi-room Audio
Sync audio with other compatible speakers throughout your home
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries | Check power connection, replace remote batteries, try power button on TV |
| No picture but sound works | Input source, picture settings, backlight issue | Check input source, adjust picture settings, reset to factory settings |
| No sound | Volume settings, audio output, external speakers | Check volume, audio settings, disconnect and reconnect external audio |
| WiFi connection issues | Router distance, signal interference, network settings | Move closer to router, restart router, check network settings |
| Remote not working | Batteries, IR sensor, pairing issues | Replace batteries, check IR sensor, re-pair remote if Bluetooth |
| Apps not loading | Internet connection, app updates, cache issues | Check internet, update apps, clear app cache and data |
Common Error Codes
- E001: Power supply issue - Check power connection and outlet
- E002: Main board error - Contact service center
- E003: Panel communication error - Check cable connections
- E004: Backlight failure - Contact service center
- E005: T-Con board error - Contact service center
- E006: Software update failed - Retry update or factory reset
Manual Downloads
Current Model Manuals
65U7G
65" ULED 4K Smart Google TV
65U8G
65" ULED 4K Mini-LED TV
65A6G
65" 4K Android TV
65H8G
65" Quantum Series TV
Popular Previous Models
65H9G
65" ULED 4K TV (2022)
65H8F
65" Quantum Series (2021)
65R6E
65" Roku TV (2020)
65H6570G
65" Android TV (2019)